Privacy Policy

Last updated: 27 July 2026

M999 Games ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and website at m999-games.com.pk.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a deposit, or contact us for support. This includes your name, mobile phone number, email address, and payment information processed through JazzCash or EasyPaisa. We do not store your complete payment credentials.

We also automatically collect technical information when you use our services, including your device type, Android version, IP address, and usage data such as game sessions and login timestamps.

2. How We Use Your Information

To create and manage your M999 Games account
To process deposits and withdrawals via JazzCash and EasyPaisa
To provide customer support and respond to your queries
To send you promotional offers, bonuses, and platform updates (you may opt out)
To detect and prevent fraud, cheating, and unauthorized account access
To comply with applicable laws and regulations in Pakistan

3. Data Sharing

We do not sell your personal information to third parties. We share your data only with: (a) payment processors (JazzCash, EasyPaisa) necessary to complete transactions; (b) analytics providers who help us improve platform performance; and (c) legal authorities when required by law.

4. Data Security

We implement 256-bit SSL encryption for all data transmissions. Your account is protected with password hashing and optional two-factor authentication. Despite these measures, no system is 100% secure — we encourage you to use a strong, unique password for your M999 account.

5. Data Retention

We retain your account data for as long as your account remains active. If you delete your account, we retain transaction records for five years as required by financial regulations. Non-financial personal data is deleted within 90 days of account deletion.

6. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at info@m999-games.com.pk to exercise these rights. We will respond to all requests within 30 days.

7. Children's Privacy

M999 Games is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a minor has registered an account, we will immediately terminate it and delete associated data.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via in-app notification or email. Continued use of M999 Games after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions, contact us at info@m999-games.com.pk or visit our contact page.